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Home Energy Assistance Program (HEAP)

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Emergency HEAP can often help people who are confronted with heat-related emergencies, such as a lack of fuel, a utility shut-off, or inoperable/unsafe heating equipment.

If you are eligible for HEAP, we encourage you to apply.

Applicants who have no power or less than 1/4 tank of deliverable fuel should appear to the DSS office at 162 Washington Ave. between 8:00 AM - 4:30 PM on Monday - Friday.

Please refer to the following website for information related to eligibility and the ability to file your application on line.

If you prefer to apply in person for HEAP Benefits in Albany County OR have already received a Regular (or initial) HEAP grant in the current season and have a new emergency situation please phone or appear in person:

Cornell Cooperative Extension will handle ALL HEAP in person and mail-in applications for the entire County at the following locations:

  • CHOICES, Rte. 9 W Faith Plaza, Ravena
    Phone: (518) 756-8650
    Fax: (518) 756-3988
  • Cornell Cooperative Extension, 230 Green St. Albany 3rd Floor
    Phone: (518) 765-3500
    Fax: (518) 463-8218
  • Cohoes Multi-Service Senior Center, 10 Cayuga Plaza, Cohoes (only Tuesdays 1:00 PM - 3:30 PM)

The Albany County Department of Social Services phone number for HEAP is (518) 447-7323. That phone line is monitored at regular intervals during regular business hours and messages are returned promptly. You may also email The HEAP fax number is (518) 447-2518.

You can create a printable HEAP application on your own computer and bring it with you if you apply in person!

Simply follow the directions on the NYS Office of Temporary and Disability Assistance website, print out your application and bring it in to a location listed above.