We are responsible for addressing the social service needs of the poor and the near poor, as well as those who are unable to care for and protect themselves.
It is our mission to improve the quality of life in Albany County by helping people to help themselves and to help those incapable of acting on their own behalf.
We do this by offering a broad range of protective, preventative, social and financial services.
By offering employment and training services, child support services and effective case management, we hope to enable more citizens to move to independence.
As of June 2017, Bank of America debit Mastercards replaced the old EPPICards for all custodial parents who receiving Child Support payments through the court system. Eligible cases were notified through direct mailings and an announcement on the New York State Child Support website. Child Support staff can answer any questions through the Customer Helpline, 1 (888) 208-4485.
Funds can't be transferred from the EPPICard to the Bank of America Mastercard, so the EPPICard should be used until there is no more money on it.
Additional information: NY State Child Support Debit Card website .
For information on health insurance under the Affordable Care Act, call 1 (855) 355-5777 or visit www.nystateofhealth.ny.gov.
- Book 1 “What you Should Know about your Rights and Responsibilities” (LDSS-4148A)
- Book 2 “What you Should Know about Social Service Programs” (LDSS-4148B)
- Book 3 “What you Should Know if you Have an Emergency” (LDSS-4148C)
Specific program overviews
To report suspected Medicaid or other public assistance fraud, please call Albany County's Social Services fraud hotline at (518) 447-7380 or send an email to email@example.com.