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Albany County Department of Social Services Michele McClave, Commissioner 162 Washington Avenue Albany, NY 12210 Phone (518) 447-7300 Fax (518) 447-7722

Department of Social Services

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Albany County Department of Social Services is reducing face-to-face visits. We will continue to serve individuals in need primarily by telephone.

  • New applicants or individuals who are recertifying for benefits can fax, mail in their completed applications and documentation or email their completed applications and documents in the drop boxes located at the entrance of our building.  Individuals must include a working phone number on all of the paperwork submitted.  We will call to conduct a phone interview and review documentation.
  • Individuals currently receiving benefits should contact their workers rather than physically coming to our building in person for any questions or concerns they have.  
  • For new applicants, please contact one of the program areas via the attached designated telephone numbers. Individuals who are seeking shelter should contact Homeless and Traveler’s Aid at (518) 463-2124.

Mailing Address:
Albany County Department of Social Services
162 Washington Avenue, Albany, NY 12210

Fax Applications/Documentation to (518) 447-7722

You will still need to visit in person:

  • If you need to replace EBT (SNAP) cards
  • Cash payments for Medicaid spenddowns and Child Support
  • Fair Hearings that were previously scheduled.

Phone Numbers

If you need to speak to someone or if you have questions, call:

  • Temporary Assistance: (518) 447-7653
  • SNAP: (518) 447-4984 or (518) 447-7006
  • EBT Cards: (518) 447-7232
  • HEAP: (518) 447-7681
  • Medicaid: (518) 447-7587
  • Employment: (518) 447-3017
  • Daycare: (518) 447-3017
  • Fair Hearings: (518) 447-3017
  • Child Support: (518) 447-7390
  • Adult Protective Services: (518) 447-7177
  • Fraud: (518) 447-7380

We are responsible for addressing the social service needs of the poor and the near poor, as well as those who are unable to care for and protect themselves.

It is our mission to improve the quality of life in Albany County by helping people to help themselves and to help those incapable of acting on their own behalf.

We do this by offering a broad range of protective, preventative, social and financial services.

By offering employment and training services, child support services and effective case management, we hope to enable more citizens to move to independence.

Emergency Resource Guide

Child Support Debit Cards
NY State of Health: Affordable Care Act
Reporting Welfare Fraud