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Emotional Support

Are you feeling overwhelmed? Would you like to talk to somebody outside your home?

Call the Albany County Department of Mental Health COVID-19 Support Line
(518) 269-6634
7 days/week

Albany County Department of Health Elizabeth F. Whalen, MD, MPH, Commissioner 175 Green Street Albany, NY 12202 Phone (518) 447-4580 Fax (518) 447-4698

Support for Vulnerable Populations

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NYS Department of Health Advisory: COVID 19 and the Use of Cloth Face Coverings [Apr 8, 2020]

During the coronavirus pandemic, vulnerable populations will need to take extra precautions and will require extra support from the community.

On this page we will provide information and links to help guide these populations and suggestions for how others can help.

Help & Advice for…

Older residents
Domestic violence and other survivors
Immigrants/ICE enforcement
Social Services

Support & Assistance Contacts

Albany County Health Department (518) 447-4580
Mon–Fri 8:30am–10:00pm
Sat & Sun 8:30am–6:00pm
NYS COVID-19 Hotline 1-888-364-3065 (24 hours)
Albany County-NY Connects
(Senior questions and help with food)
(518) 447-7177
Albany County Mental Health Support Hotline (518) 269-6634
8:00am-8:00pm, 7 days/week
Albany County Government (518) 447-7000
Albany County Coronavirus Hotline
to ask questions/report fraud
2-1-1 from any phone (24 hours)
Food, Housing, Transportation and other Support Call 2-1-1 or 1-888-366-3211 from any phone, or visit for 24/7 assistance regarding food, housing, utilities, health care, senior services, disability services, transportation, and more.
 Food Pantries For an updated list of available food pantries for the Capital Region, visit
If you need help finding your nearest food pantry, please call the Food Access Referral Line, M-F from 8am to 4pm at (518) 458-1167 ext. 108. 
National Grid (customer service) 1-800-642-4272
7:00am-7:00pm, Monday through Friday
National Grid Gas emergency 1-800-892-2345 (24 hours)
National Grid Power outage 1-800-867-5222 (24 hours)