Are you feeling overwhelmed? Would you like to talk to somebody outside your home?
Call the Albany County Department of Mental Health COVID-19 Support Line
During the coronavirus pandemic, vulnerable populations will need to take extra precautions and will require extra support from the community.
On this page we will provide information and links to help guide these populations and suggestions for how others can help.
Help & Advice for…
Homebound older residents in need of day-to-day assistance, including home delivered meals, can contact Albany County- NY Connects at (518) 447-7177.
Also, older residents should be aware of Matilda's Law, which includes the following rules for vulnerable populations:
- Remain indoors;
- Can go outside for solitary exercise;
- Pre-screen all visitors and aides by taking their temperature and seeing if person is exhibiting other flu-like symptoms;
- Do not visit households with multiple people;
- Wear a mask when in the company of others;
- To the greatest extent possible, everyone in the presence of vulnerable people should wear a mask;
- Always stay at least six feet away from individuals; and
- Do not take public transportation unless urgent and absolutely necessary.
The AARP COVID-19 Resource Guide website has compiled useful information and advice.
People surviving violence in their daily lives may experience increased isolation and danger from social distancing. Survivors often have specific needs for safety, health and confidentiality.
People already more vulnerable to economic and health insecurity are now facing additional challenges.
This list of COVID-19 resources for domestic violence and sexual assault victims offers suggestions and connections to help survivors get through this time.
Immigrant Defense Project has a community-facing resource in English and Spanish to give folks updates on ICE enforcement right now, what's happening with the immigration agencies, and what to do if a loved one is detained and there are medical concerns.
Emergency Funds: If you are undocumented yourself or have family members who are undocumented and have been impacted by the COVID-19 pandemic you can find a list of resources to access food, financial relief, legal help, medical help and more from the Betancourt Macias Family Scholarship Foundation.
Albany County Immigration Services provides support to immigrants in the community and to the legal service providers who represent them.
Along with benefits, here are some additional food resources:
- Food pantries you can call to get food for yourself or your family
- School districts are providing free breakfast and lunch for school children in Albany County
- For additional food resources you can call 2-1-1 from any phone for assistance from the United Way of the Greater Capital Region or go to their website
TA/MA/SNAP recertification extensions
The NYS Office of Temporary and Disability Assistance (OTDA) is automatically extending certain TA/MA/SNAP and SNAP only recertifications scheduled to expire in March, April and May for a period of three (3) months. Details about which SNAP/TA/MA recertifications qualify for an extension
Support & Assistance Contacts
|Albany County Health Department||(518) 447-4580
Sat & Sun 8:30am–6:00pm
|NYS COVID-19 Hotline||1-888-364-3065 (24 hours)|
Albany County-NY Connects
(Senior questions and help with food)
|Albany County Mental Health Support Hotline||
8:00am-8:00pm, 7 days/week
|Albany County Government||(518) 447-7000|
Albany County Coronavirus Hotline
to ask questions/report fraud
|2-1-1 from any phone (24 hours)|
|Food, Housing, Transportation and other Support||Call 2-1-1 or 1-888-366-3211 from any phone, or visit www.211neny.org for 24/7 assistance regarding food, housing, utilities, health care, senior services, disability services, transportation, and more.|
|Food Pantries||For an updated list of available food pantries for the Capital Region, visit www.thefoodpantries.org.
If you need help finding your nearest food pantry, please call the Food Access Referral Line, M-F from 8am to 4pm at (518) 458-1167 ext. 108.
|National Grid (customer service)||
7:00am-7:00pm, Monday through Friday
|National Grid Gas emergency||1-800-892-2345 (24 hours)|
|National Grid Power outage||1-800-867-5222 (24 hours)|