Albany County Department of
162 Washington Avenue | Albany, NY 12210
Phone: (518) 447-7300 | Fax: (518) 447-7722
Michele McClave, Commissioner

Department of Social Services


The Albany County Department of Social Services is responsible for addressing the social service needs of the poor and the near poor, as well as those who are unable to care for and protect themselves, while at the same time upholding the laws that govern the Department.

It is our mission to improve the quality of life in Albany County by helping people to help themselves and to help those incapable of acting on their own behalf. We do this by offering a broad range of protective, preventative, social and financial services. It is our hope that by offering citizens employment and training services, child support services and effective case management, they will be able to leave the Public Assistance rolls and move to independence.

To report suspected medicaid or other public assistance fraud, please call Albany County's Social Services Fraud Hotline at (518) 447-7380 or EMAIL


Please be advised that Bank of America will be responsible for issuing new debit Mastercards to all custodial parents who receive Child Support payments through the court system by 06/15/17. These new cards will replace the old version EPPICards. All eligible cases will be notified of this change through direct mailings and an announcement on the New York State Child Support website. Posters have also been prominently displayed in the reception area as well as in Family Court. Child Support staff will answer any questions that are generated through the Customer Helpline, 1-888-208-4485. For general reference, clients are advised that they must continue to use their old EPPICard as long as there are still funds on the card. Funds will not be transferred from one system to the other. Effective 06/15/17, child support payments will be disbursed to only the new Bank of America Mastercard. 

IMPORTANT: Funds cannot be transferred from the current EPPICard to the new Bank of America Mastercard.

Please refer to the NYS Child Support Website for additional information.


Albany County Department of Social Services
Michele McClave, Commissioner
162 Washington Ave
Albany, NY 12210
(518) 447–7300

Albany County ExecutiveDaniel P. McCoy