Communications Center
The Albany County Sheriff’s Office
E911/Communications Center provides dispatch services to the Office of the
Sheriff, the New York State Police, the City of Cohoes Police and Fire, the
City of Watervliet Police and Fire, the Village of Green Island Police and Fire,
the Town of Coeymans Police and Fire, ten volunteer fire companies, and five
ambulance companies. The E/911 Communications Center also provides services, as
needed, for several other state and local law enforcement agencies as well as
Albany County’s Highway and Probation Departments. In 2015, the Sheriff’s
Office assisted the Probation Department in obtaining radios so they may
contact the E911 center in the case of an emergency or need for information.
The Albany County Sheriff’s Office
E911/Communications Center is the primary E911 answering point for six towns,
three villages and two cities. In two of these municipalities, 911 calls that
do not require emergency medical dispatch are transferred upon receipt and
determination. However, if the call is of a medical nature then the Albany
County Telecommunicator must follow through with the call until the fire
department or ambulance arrives on the scene.
The Albany County Sheriff’s Office
E911/Communications Center is also the station responsible for the management
and administration of the 911 system throughout Albany County encompassing all
jurisdictions. During the course of the year, the technology unit of the
Sheriff’s Office E911 Program has effectively supported the technical needs of
first responders throughout the County of Albany. The technology unit, which is
housed in the Albany County Communications Center, implements and maintains
cutting edge technical tools for first responders in multiple law enforcement
and public safety agencies and disciplines. The primary and secondary Public
Safety Answering Points (PSAPs) that are supported by this unit are the Albany
County Sheriff’s Office, the Albany Police Department, the Colonie Police
Department, the Bethlehem Police Department, the Guilderland Police Department,
the New York State Police at the Empire State Plaza, and the Menands Police
Department. In addition to these PSAPs, this unit is responsible for technology
that is deployed in over fifty different fire departments and emergency medical
service departments within the County of Albany. As a result, the unit handles requests for
the support and maintenance of nearly eighty different systems and
applications.